FAQ
Frequently Asked Questions (FAQ)
Last Updated: July 1, 2026
Shipping & Delivery
How long does shipping take?
Orders are processed within 1–3 business days. Delivery times vary by destination:
• Within The United States: 5-12 business days (standard) or 3-7 business days (express)
• International: 7–14 business days
You will receive a tracking number once your order ships.
Do you offer free shipping?
Yes. We offer free express shipping on all orders over $150.
Do you ship internationally?
Yes, we ship to many countries worldwide. Available shipping options and costs are shown at checkout.
Returns, Exchanges & Warranty
What is your return policy?
You may return or exchange your watch within 30 days of delivery, provided it is unworn, unused, and returned in its original packaging with all tags and accessories. Please see our full Returns & Exchanges Policy for details.
What is your warranty?
All Wassitex watches come with a 2-year limited warranty covering manufacturing defects. Normal wear and tear, water damage from misuse, and unauthorized modifications are not covered. Please refer to our full Warranty Policy for more information.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.
Product Information
Are your watches genuine mechanical / automatic watches?
Yes. Our watches feature genuine automatic (self-winding) mechanical movements. They are Swiss-style timepieces designed for reliability and elegance.
What does water resistance mean?
Water resistance ratings indicate the watch can withstand splashes or brief immersion. We recommend avoiding swimming, showering, or exposing the watch to hot water, steam, or chemicals, as this can damage the watch even if it has a high water resistance rating.
How accurate are mechanical watches?
Mechanical watches are precision instruments but are not as accurate as quartz watches. A daily variation of ±10 to ±30 seconds is considered normal for most automatic movements.
Can I resize the watch strap or bracelet myself?
We recommend having the strap or bracelet professionally sized by a watchmaker or jeweler to avoid damage.
Orders & Payments
What payment methods do you accept?
We accept major credit cards, Apple Pay, and other secure payment methods available at checkout.
Can I change or cancel my order?
Please contact us as soon as possible. We can usually modify or cancel an order if it has not yet been processed and shipped.
General
How do I contact customer support?
You can reach us via:
• Email: contact@wassitex.com
• WhatsApp: +972 52 371 7929
We typically respond within a few hours during business days.
Do you offer gift wrapping?
Yes. All watches are shipped in elegant gift-ready packaging at no additional charge.
Is my personal information secure?
Yes. We use secure encryption and never share your personal or payment information with third parties. Please see our Privacy Policy for details.